Privacy Policy and Terms of Use

Last updated: April 22, 2026

Prepared as a tailored starting draft for publication on the BOMA San Francisco website and Novi /legal page. Review with legal counsel before publication.

Privacy Policy

1. Scope

This Privacy Policy explains how Building Owners and Managers Association of San Francisco (“BOMA San Francisco,” “BOMA SF,” “we,” “our,” or “us”) collects, uses, discloses, and protects information when you visit or use bomasf.org, members.bomasf.org, any /legal page linked from those services, and related online services, forms, registrations, portals, and communications that link to this Privacy Policy (collectively, the “Services”).

This Privacy Policy is intended to address the public website and the Novi-powered member portal. It does not apply to information collected offline except to the extent expressly described at the point of collection.

2. Information We Collect

We may collect the following categories of information:

A. Information you provide directly

• Contact information, such as your name, employer or company name, title, mailing address, email address, and telephone number.
• Account and profile information you provide when creating or maintaining an account or member profile.
• Membership application and renewal information.
• Event registration, education, sponsorship, committee, scholarship, award, or other program participation information.
• Payment-related information submitted in connection with dues, registrations, sponsorships, or other transactions; payment card data may be collected and processed by our third-party payment processors rather than stored directly by us.
• Information you provide through contact forms, surveys, emails, support requests, or other communications.
• Directory or profile information you choose to make available through member services, where applicable.

B. Information collected automatically

When you use the Services, we and our service providers may automatically collect certain information, such as:

• IP address and approximate geolocation derived from IP;
• browser type, operating system, device identifiers, and device characteristics;
• referring and exit pages, dates and times of access, page views, clicks, and other usage data;
• cookie, local storage, and similar technology data;
• log, diagnostic, and performance information.

C. Information from third parties

We may receive information from service providers and other third parties that support our operations, such as website hosting, membership management, event registration, payment processing, analytics, email communications, and affiliated BOMA organizations where relevant to the administration of membership or programs.

3. How We Use Information

We may use information we collect to:

• operate, maintain, personalize, and improve the Services;
• create and manage accounts, member records, directories, subscriptions, and preferences;
• process membership applications, renewals, event registrations, sponsorships, education enrollments, and other transactions;
• communicate with you about your account, membership, events, programs, updates, newsletters, promotions, and administrative matters;
• provide member services, including directory, event, calendar, and profile-management functionality where available;
• process payments and maintain financial and operational records;
• monitor, secure, debug, and protect the Services and our users;
• comply with legal obligations and enforce our agreements, policies, and rights.

4. How We Share Information

We may disclose information:

• within BOMA SF, to individuals such as employees, agents, entities, and contractors for purposes and uses that are consistent with this Privacy Notice and the Services we provide;
• to service providers and contractors that perform services on our behalf, such as hosting, support, analytics, communications, payment processing, and membership-management services;
• to affiliated BOMA entities or partner organizations where reasonably necessary to administer federated membership benefits, joint programming, certifications, or related services;
• to other authorized users or members through the member directory or related features, to the extent those features are offered and the information is made available through them;
• in connection with events, programs, committees, sponsorships, certifications, scholarships, or awards where disclosure is reasonably necessary to administer participation;
• when required by law, subpoena, court order, or other legal process, or when we reasonably believe disclosure is necessary to protect rights, safety, property, users, or the integrity of the Services;
• in connection with a merger, reorganization, transfer of assets, dissolution, or similar organizational transaction.

We do not sell personal information for money. While we do not share data, our third-party processors and features may. To learn about the personal information practices of third parties, please visit their respective privacy notices.

5. Cookies, Similar Technologies, and Do Not Track

We and our service providers may use cookies, pixels, local storage, session-replay or analytics tools, embedded content, and similar technologies to remember preferences, keep users signed in, analyze traffic, improve performance, and support communications and platform functionality.

Because browser-based “Do Not Track” signals and similar mechanisms are not yet uniform, the Services may not respond to all such signals in a standardized way. In addition, third parties such as analytics providers, embedded content providers, or social media platforms may collect information about your online activities over time and across different websites or online services when you use the Services.

You may be able to limit certain cookies through your browser or device settings, but some features of the Services may not function properly if you do.

6. Email Communications and Choices

If you subscribe to updates or become a member, we may send you newsletters, event notices, membership communications, and other messages related to the Services. You may opt out of promotional emails by using the unsubscribe mechanism in the message, but we may still send transactional or administrative communications.

7. Access, Correction, and Requests

You may request access to, correction of, or updates to certain personal information by contacting us. Some information may also be updated through your account or member profile. We may need to verify your identity before acting on a request, and we may retain information as required by law, recordkeeping obligations, or legitimate organizational needs.

8. Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to maintain accounts and member records, administer programs and events, comply with legal and financial obligations, resolve disputes, and enforce agreements.

9. Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. However, no website, database, or method of transmission or storage is completely secure, and we cannot guarantee absolute security.

10. Third-Party Links and Services

The Services may link to third-party websites, payment processors, calendars, social media platforms, certification platforms, or other resources not controlled by BOMA San Francisco. Except where we post, link to, or expressly adopt or refer to this Privacy Notice, this Privacy Notice does not apply to, nor are we responsible for, any personal information practices of third-party websites and online services or the practices of other third parties.

11. Children’s Privacy

The Services are not directed to children under 13, and we do not knowingly collect personal information online from children under 13 through the Services. If you are under the age of 13, please do not use our websites or online services or otherwise provide us with any personal information either directly or by other means. If a child under the age of 13 has provided personal information to us, we encourage the child’s parent or guardian to contact us to request that we remove the personal information from our systems. If we learn that any personal information we collect has been provided by a child under the age of 13, we will promptly delete that personal information.

12. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will post the revised version on this page and update the “Last updated” date. Your continued use of the Services after changes become effective constitutes acceptance of the revised Privacy Policy to the extent permitted by law.

13. Contact Us

If you have questions about this Privacy Policy or our privacy practices, including region specific compliance, please contact:

Building Owners and Managers Association of San Francisco

235 Montgomery Street, Suite 920

San Francisco, CA 94104

(415) 362-8567

Contact form: bomasf.org/contact-us

Terms of Use

1. Acceptance of these Terms

These Terms of Use (“Terms”) govern your access to and use of bomasf.org, members.bomasf.org, any /legal page linked from those services, and related online services, forms, registrations, portals, content, and communications provided by Building Owners and Managers Association of San Francisco (“BOMA San Francisco,” “BOMA SF,” “we,” “our,” or “us”) (collectively, the “Services”).

By accessing or using the Services, creating an account, registering for an event, applying for membership, checking out as a guest, submitting information, or otherwise interacting with the Services, you agree to these Terms and to the Privacy Policy posted on this Legal page. If you do not agree, do not use the Services.

You are granted a personal, revocable, limited, non-exclusive, non-transferable license to access and use the Services conditioned on your continued acceptance of, and compliance with, these Terms. BOMA San Francisco reserves any rights not explicitly granted in these Terms of Use, and does not grant any rights to you except those explicitly set forth herein.

2. Authority and Eligibility

You represent that you have the legal capacity to enter into these Terms. If you use the Services on behalf of a company, property owner, management company, or other organization, you represent that you are authorized to bind that entity to these Terms.

3. Accounts and Credentials

Some features of the Services require an account. You agree to provide accurate, current, and complete information and to keep it updated.

You are responsible for:

• safeguarding your username, password, and other credentials;
• all activities that occur through your account; and
• notifying us promptly of any unauthorized access or suspected security incident involving your account.

We may suspend, restrict, or terminate accounts to protect the Services or if we reasonably believe these Terms have been violated.

4. Permitted Use

You may use the Services only for lawful purposes and in accordance with these Terms. You agree not to:

• violate any applicable law, regulation, or third-party right;
• interfere with or disrupt the Services or the servers and networks used to make them available;
• attempt to gain unauthorized access to accounts, data, or systems;
• scrape, harvest, copy, or extract data from the Services except as expressly permitted;
• upload or transmit malware, malicious code, spam, or harmful material;
• impersonate another person or misrepresent your identity, affiliation, or authority;
• use the Services in a manner that could damage BOMA San Francisco, its members, or other users.

5. Membership, Events, Programs, and Transactions

The Services may allow you to apply for membership, renew membership, register for events, enroll in education or certification-related offerings, participate in committees or programs, update directory information, make sponsorship purchases, or engage in other transactions.

Additional terms, pricing, deadlines, eligibility requirements, refund rules, cancellation terms, or program-specific conditions may apply to particular memberships, events, certifications, or transactions. If there is a conflict between these Terms and specific terms presented for a particular offering, the specific terms will control for that offering.

6. Payments

Payments may be processed by third-party payment processors or service providers. We are not responsible for the independent acts, omissions, policies, or availability of those third parties. You authorize us and our processors to charge the payment method you provide for applicable dues, fees, registrations, or other authorized charges.

7. User Content and Submissions

If you submit or post information through the Services—including profile information, directory listings, event registrations, committee submissions, award applications, feedback, messages, or other content—you represent that:

• you have the right to provide that information;
• the information is accurate to the best of your knowledge; and
• the information does not violate any law or third-party right.

You grant BOMA San Francisco a non-exclusive, worldwide, royalty-free license to host, store, reproduce, use, display, and process that content as reasonably necessary to operate the Services, administer memberships and programs, communicate with users, and fulfill the purpose for which the content was submitted.

8. Intellectual Property

The Services and their content—including text, graphics, logos, design, layout, photographs, videos, documents, downloads, and software—are owned by or licensed to BOMA San Francisco or its licensors and are protected by intellectual property and other laws.

Except as expressly permitted in writing, you may not reproduce, distribute, modify, create derivative works from, publicly display, publicly perform, republish, or exploit content from the Services for commercial purposes. Limited personal, internal business, and informational use consistent with your relationship to BOMA San Francisco is permitted.

9. Third-Party Services and Links

The Services may contain links or integrations to third-party websites, applications, processors, calendars, certification systems, or social media platforms. These are provided for convenience only. BOMA San Francisco does not control and is not responsible for third-party services, content, security, policies, or availability. Your use of third-party services is at your own risk and subject to the terms and policies of those third parties.

10. Notice For Claims Of Intellectual Property Or Copyright Infringement; Agent For Notice Of Infringement.

The respects the intellectual property of others, and, particularly as to user generated content in comments, discussion boards or in other user contributed content, as applicable, we ask our users to do the same. If you believe that your work has been copied in a way that constitutes copyright infringement, or your intellectual property rights have been otherwise violated, please provide BOMA San Francisco’s Copyright Agent the following information:

(a) an electronic or physical signature of the person authorized to act on behalf of the owner of the copyright or other intellectual property interest;

(b) a description of the copyrighted work or other intellectual property that you claim has been infringed;

(c) a description of where the material that you claim is infringing is located on the site;

(d) your address, telephone number, and email address;

(e) a statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law; and

(f) a statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright or intellectual property owner or authorized to act on the copyright or intellectual property owner’s behalf.

BOMA San Francisco’s Copyright Agent for notice of claims of copyright or other intellectual property infringement can be reached by mail at:

Building Owners and Managers Association of San Francisco

235 Montgomery Street, Suite 920

San Francisco, CA 94104

11. Disclaimers

The Services are provided on an “as is” and “as available” basis. To the fullest extent permitted by law, BOMA San Francisco disclaims all warranties of any kind, whether express, implied, statutory, or otherwise, including implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, accuracy, and uninterrupted availability.

We do not warrant that the Services will be secure, error-free, uninterrupted, or free of viruses or other harmful components, or that content will always be complete, accurate, or current.

IN THE EVENT YOU ARE DISSATISFIED WITH, OR DISPUTE, THESE TERMS OF USE, THE SITE, AND/OR THE BOMA SF CONTENT, YOUR SOLE RIGHT AND REMEDY IS TO TERMINATE YOUR USE OF THE SITE. YOU CONFIRM THAT BOMA SF HAS NO OTHER OBLIGATION, LIABILITY OR RESPONSIBILITY TO YOU OR ANY OTHER PARTY.

12. Limitation of Liability

To the fullest extent permitted by law, BOMA San Francisco and its directors, officers, employees, agents, contractors, affiliates, and service providers will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenues, goodwill, data, or business opportunity, arising out of or relating to the Services or these Terms.

To the fullest extent permitted by law, the total aggregate liability of BOMA San Francisco for claims arising out of or relating to the Services or these Terms will not exceed the amount you paid directly to BOMA San Francisco, if any, for the specific transaction giving rise to the claim during the 12 months preceding the event giving rise to the claim.

13. Indemnification

You agree to defend, indemnify, and hold harmless BOMA San Francisco and its directors, officers, employees, agents, affiliates, contractors, and service providers from and against claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys’ fees) arising out of or relating to your use of the Services, your submissions, your violation of these Terms, or your violation of applicable law or third-party rights.

14. Suspension and Termination

We may suspend, restrict, or terminate your access to all or part of the Services at any time, with or without notice, if we believe you have violated these Terms, applicable law, or the security or integrity of the Services, or if continued access could create risk for BOMA San Francisco or others.

15. Governing Law and Venue

These Terms are governed by the laws of the State of California, without regard to conflict-of-laws principles. Any dispute arising out of or relating to these Terms or the Services shall be brought exclusively in the state or federal courts located in San Francisco County, California, and you consent to the personal jurisdiction of those courts.

16. Changes to these Terms

We may update these Terms from time to time. When we do, we will post the revised version on this page and update the “Last updated” date. Your continued use of the Services after the updated Terms become effective constitutes acceptance of the revised Terms.

17. Contact Us

If you have questions about these Terms, please contact:

Building Owners and Managers Association of San Francisco

235 Montgomery Street, Suite 920

San Francisco, CA 94104

(415) 362-8567

Contact form: bomasf.org/contact-us